West Allis Dental Care

All of the staff here from the dentists, hygenists to the office staff are all so friendly and welcoming. You may feel scared and nervous going to the dentist but by the time you leave, your nerves are calmed and they make you feel at ease. They are very caring and attentive. My dentist, Dr. L, is a very good dentist and he is precise at his work. Love this place.

As a 41 year old who, like many others, are not a fan of going to the dentist.... I can 100% tell you that my first experience at West Allis Dental Care was hands down an experience that changed my mind about going to the dentist! From the beautiful humans at the front desk, to the adorably sweet tech who took my x-rays, the feel of safety and comfortability I felt from the dental hygienist and the rock star dentist herself, EVERYTHING AND EVERYONE was amazing! I am actually looking forward to my next visit!

This dental office is full of rude and dare I say, racist front desk coordinators. Firstly, my child wasnt properly scheduled for her procedure causing benefits to be misued for what she needs to have done for the benefit year. Secondly, I have been trying to update my mom's dental insurance for weeks now with this office. They've sent a $500 bill to my home when my mom has dental coverage that they're refusing to take. I even had her insurance company call 3 times and they were left on hold purposely. How do I know? Because I was sitting in their office for my daughter's appointment, one of those 3 times, while on conference with the insurance trying to contact them, and was conferenced in the other 2 times. They placed the call on hold and began chatting and laughing amongst themselves. Ellie especially was extremely rude on the phone to me when I called to ask why they weren't cooperating with the insurance to update my mothers information. Her response was, "thank you goodbye" not even acknowledging the topic of concern. So what's the issue West Allis Dental Care? We're people of color so we get treated in a racist and unfair manner because....you think you have the right? We get disrespected and treated poorly simply because of your personal feelings regarding my culture? If this is the world we live in I'm not interested. I've lived in this neighborhood for years now, and I was hoping to have a good experience at this office but I guess it's true what they say, convenient isn't always better. West Allis Dental Care, Please do better to people of color! We would all appreciate it.

Im a long time Patient. I’ve never been disappointed. They do an excellent job and stand by their work. Over the last couple of years, I stayed with Dr. Johnson and my hygienist Brittany. Both of them are very friendly, professional and full of information. The front office is friendly and professional also. I have no reason to go anywhere else. No problem today, last time, not ever

West Allis dental front desk has no regard for Patient’s time. I was originally scheduled for a cleaning at 3:30pm and a filling at 4:40pm on 10/11/23. On my way to the appointment, I received a call from their office telling me I missed my cleaning appointment and that it was at 3:00pm instead (even though I had text confirmation stating 3:30pm boldly and had verbally confirmed in a phone call with a representative from their office the day before). My appointment time was changed without any consultation whatsoever with me. Lady at front desk admitted to a glitch/miscommunication on their part but still LIED on my visit summary that I missed my appointment because “I forgot about my hygiene appointment at 3:00pm”. How insulting. When I pointed that out to her to edit the notes, she refused “stating that only her manager could fix it and that I had to wait till tomorrow ” .. shortly after I canceled my appointment with Wauwatosa Dental (a sister clinic according to West Allis Dental front desk staff) and informed them I wanted nothing to do with any clinic associated with West Allis Dental at this point, I received a message from West Allis Dental stating that a correction had been made to the visit notes. I’d rather take my business to a Dental Care Center that is more honest, serious and has respect for their Patients.